FAQ

Is the actual product exactly the same as the image on the website?

The actual product may differ slightly from the image due to device screen, space lighting, wall background color or different production batches. Sochiu always tries to represent products as closely as possible to reality, however colors and details may have slight differences.

Have. Because the product is handmade, the size may vary slightly within ±3cm, especially with upholstered products with variable swelling.
Some dark-colored fabrics may bleed onto light-colored clothing or walls due to the dyeing properties of the fabric. When choosing the color and arrangement of the sofa, customers should consider the placement and should leave a small space between the sofa and the wall.
For custom design orders, Sochiu cannot guarantee that the product is 100% identical to the illustration. If there are technical drawings, the scale and finish will closely match the design. If based solely on the images and measurements provided by the customer, the product may differ from the sample image.
Does Sochiu offer free delivery in Hanoi?

Sochiu offers free delivery in Hanoi for orders exceeding 8,000,000 VND. The delivery fee within Hanoi includes carrying and on-site installation via elevator or up to two flights of stairs.

For other provinces, Sochiu supports 50% of delivery fees. Some delivery units only deliver at the lobby, so there may be additional fees for carrying or transporting to the house if the customer needs assistance.
Additional fees may apply when elevators cannot be used, stairs must be used for more than 2 floors, elevators/cranes are needed, entrances are narrow, delivery conditions are difficult, delivery units have to wait more than 30 minutes due to reasons from the customer, or delivery must be redelivered according to individual requests.
Sochiu does not buy used sofas or furniture. If customers need to relocate or transport old items to a designated location, please notify Sochiu in advance so that they can work with the shipping unit. Costs incurred will be paid by the customer.
What is the average production and delivery time?
In Hanoi and the Northern and Central provinces: sofas usually take 10-15 days, wooden furniture 20-25 days from the date of order. For other provinces: sofas usually take 15-20 days, wooden furniture 25-30 days.
Have. Because products are handmade to order, delivery times may vary due to weather, natural disasters, holidays or other production situations. If it is urgent, customers should notify Sochiu in advance so that they can prioritize it if possible.
In Hanoi, customers can choose delivery days, except Mondays and holidays. For other provinces, the delivery date depends on the shipping unit’s plan, so it is often impossible to choose a specific date.
Sochiu does not yet support choosing a specific delivery time. After confirming the delivery date, customers will be informed of the expected time frame. This time frame may change due to delivery routes, traffic jams, broken elevators or arising from previous orders.
Customers should complete delivery registration with the apartment management board before delivery, and register for a time frame wider than the expected delivery time frame to avoid having to re-register.
If you need to change the delivery schedule, customers need to notify at least 3 days in advance for orders in Hanoi and 7 days for orders in other provinces.
After placing an order, can a customer cancel the order?

Orders can be canceled, however because made-to-measure furniture is a specific product and is manufactured according to individual requirements, customers may be charged a cancellation fee depending on the time of cancellation.

If the customer cancels the order on the same day of ordering, up to 12:00 midnight on the day of deposit, Sochiu applies free cancellation.
If canceled before 3 days from payment date and before the product is produced, the cancellation fee is 10% of total order value. If the product has begun production and has not yet been delivered, the cancellation fee is 50% of the total order value. If canceled after delivery, the cancellation fee is 50% of the total order value, plus two-way delivery fees and packaging fees.
For cash or bank transfer payments, the refund is issued within 3 days of the order cancellation. For card payments, the refund time is 7-10 days from confirmation of cancellation on the system and confirmation from the card issuing company. Card swiping fees collected by third parties are non-refundable.
For custom products, production begins 3 days after payment, excluding holidays and weekends. After this time, it is difficult to change the size, fabric type or color. If changes are made within the allowed time limit, the delivery schedule may be delayed.
When is the warranty period calculated?
Warranty period is calculated from the date the customer receives the goods. After using repair or warranty services, the warranty period is still calculated from the original date of receipt.
The sofa has a 3-year warranty for broken or deformed wooden frames; 2 years for foam mattresses and springs that collapse, lose shape, and lose elasticity; 2 years for leather/fabric surface discoloration, blistering, cracking under normal use conditions; 1 year for thread slippage or other accessory damage.
Tables, chairs and other furniture are warranted for 1 year against loose joints; 3 months for cracking due to expansion and shrinkage of natural wood; 7 days with shaking due to unstable installation; and during the day with scratches, surface distortions or peeling paint due to product/delivery errors.
Cases such as damage caused by the user dirtying, tearing fabric, washing incorrectly, damage after the warranty period, arbitrarily modifying the product, misuse or improper installation of the module will be supported with warranty/maintenance for a fee.
Errors caused by external forces, pets, jewelry/clothing accessories scratches; ants, insects, termites; Chemicals spilled on surfaces are not treated promptly; Using unsuitable detergents; Store in a damp place; or the natural characteristics of the material are not covered by the warranty.
When the sofa spills water, how should you handle it?
Customers should wipe immediately with a dry white towel to absorb water. Do not rub or rub in a circular motion because it can cause water to penetrate deep into the fabric fibers.
You can use a damp cloth dipped in clean water and wring it dry to wipe repeatedly. If it is still not completely clean, you can dilute soap or mild detergent to wipe, then wipe with a dry cloth and let the cloth dry naturally.
Have. Customers should clean dust regularly with a vacuum cleaner to keep the sofa surface clean and limit long-term dust accumulation.
You can prioritize hand washing or machine washing on a gentle setting, combined with a laundry bag. Do not machine wash multiple times, rub or rub the fabric too hard because it can reduce the quality of the fabric.
Do not use pointed or sharp objects to rub the surface. Do not use bleach. Should only be washed in water at 30-40°C or lower with mild detergent. Do not wring too hard, do not use a hair dryer and let it dry naturally in the shade.
Is the actual product exactly the same as the image on the website?

The actual product may differ slightly from the image due to device screen, space lighting, wall background color or different production batches. Sochiu always tries to represent products as closely as possible to reality, however colors and details may have slight differences.

Have. Because the product is handmade, the size may vary slightly within ±3cm, especially with upholstered products with variable swelling.
Some dark-colored fabrics may bleed onto light-colored clothing or walls due to the dyeing properties of the fabric. When choosing the color and arrangement of the sofa, customers should consider the placement and should leave a small space between the sofa and the wall.
For custom design orders, Sochiu cannot guarantee that the product is 100% identical to the illustration. If there are technical drawings, the scale and finish will closely match the design. If based solely on the images and measurements provided by the customer, the product may differ from the sample image.
Does Sochiu offer free delivery in Hanoi?

Sochiu offers free delivery in Hanoi for orders exceeding 8,000,000 VND. The delivery fee within Hanoi includes carrying and on-site installation via elevator or up to two flights of stairs.

For other provinces, Sochiu supports 50% of delivery fees. Some delivery units only deliver at the lobby, so there may be additional fees for carrying or transporting to the house if the customer needs assistance.
Additional fees may apply when elevators cannot be used, stairs must be used for more than 2 floors, elevators/cranes are needed, entrances are narrow, delivery conditions are difficult, delivery units have to wait more than 30 minutes due to reasons from the customer, or delivery must be redelivered according to individual requests.
Sochiu does not buy used sofas or furniture. If customers need to relocate or transport old items to a designated location, please notify Sochiu in advance so that they can work with the shipping unit. Costs incurred will be paid by the customer.
What is the average production and delivery time?
In Hanoi and the Northern and Central provinces: sofas usually take 10-15 days, wooden furniture 20-25 days from the date of order. For other provinces: sofas usually take 15-20 days, wooden furniture 25-30 days.
Have. Because products are handmade to order, delivery times may vary due to weather, natural disasters, holidays or other production situations. If it is urgent, customers should notify Sochiu in advance so that they can prioritize it if possible.
In Hanoi, customers can choose delivery days, except Mondays and holidays. For other provinces, the delivery date depends on the shipping unit’s plan, so it is often impossible to choose a specific date.
Sochiu does not currently support the selection of a specific delivery time. After the delivery date is confirmed, customers will be notified of the estimated delivery window. This timeframe is subject to change due to factors such as delivery routing, traffic congestion, elevator breakdowns, or delays stemming from previous orders.
Customers should complete delivery registration with the apartment management board before delivery, and register for a time frame wider than the expected delivery time frame to avoid having to re-register.
If you need to change the delivery schedule, customers need to notify at least 3 days in advance for orders in Hanoi and 7 days for orders in other provinces.
After placing an order, can a customer cancel the order?

Orders can be canceled, however because made-to-measure furniture is a specific product and is manufactured according to individual requirements, customers may be charged a cancellation fee depending on the time of cancellation.

If the customer cancels the order on the same day of ordering, up to 12:00 midnight on the day of deposit, Sochiu applies free cancellation.
If canceled before 3 days from payment date and before the product is produced, the cancellation fee is 10% of total order value. If the product has begun production and has not yet been delivered, the cancellation fee is 50% of the total order value. If canceled after delivery, the cancellation fee is 50% of the total order value, plus two-way delivery fees and packaging fees.
For cash or bank transfer payments, the refund is issued within 3 days of the order cancellation. For card payments, the refund time is 7-10 days from confirmation of cancellation on the system and confirmation from the card issuing company. Card swiping fees collected by third parties are non-refundable.
For custom products, production begins 3 days after payment, excluding holidays and weekends. After this time, it is difficult to change the size, fabric type or color. If changes are made within the allowed time limit, the delivery schedule may be delayed.
When is the warranty period calculated?
Warranty period is calculated from the date the customer receives the goods. After using repair or warranty services, the warranty period is still calculated from the original date of receipt.
The sofa has a 3-year warranty for broken or deformed wooden frames; 2 years for foam mattresses and springs that collapse, lose shape, and lose elasticity; 2 years for leather/fabric surface discoloration, blistering, cracking under normal use conditions; 1 year for thread slippage or other accessory damage.
Tables, chairs and other furniture are warranted for 1 year against loose joints; 3 months for cracking due to expansion and shrinkage of natural wood; 7 days with shaking due to unstable installation; and during the day with scratches, surface distortions or peeling paint due to product/delivery errors.
Cases such as damage caused by the user dirtying, tearing fabric, washing incorrectly, damage after the warranty period, arbitrarily modifying the product, misuse or improper installation of the module will be supported with warranty/maintenance for a fee.
Errors caused by external forces, pets, jewelry/clothing accessories scratches; ants, insects, termites; Chemicals spilled on surfaces are not treated promptly; Using unsuitable detergents; Store in a damp place; or the natural characteristics of the material are not covered by the warranty.
When the sofa spills water, how should you handle it?
Customers should wipe immediately with a dry white towel to absorb water. Do not rub or rub in a circular motion because it can cause water to penetrate deep into the fabric fibers.
You can use a damp cloth dipped in clean water and wring it dry to wipe repeatedly. If it is still not completely clean, you can dilute soap or mild detergent to wipe, then wipe with a dry cloth and let the cloth dry naturally.
Have. Customers should clean dust regularly with a vacuum cleaner to keep the sofa surface clean and limit long-term dust accumulation.
You can prioritize hand washing or machine washing on a gentle setting, combined with a laundry bag. Do not machine wash multiple times, rub or rub the fabric too hard because it can reduce the quality of the fabric.
Do not use pointed or sharp objects to rub the surface. Do not use bleach. Should only be washed in water at 30-40°C or lower with mild detergent. Do not wring too hard, do not use a hair dryer and let it dry naturally in the shade.

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